Pillow Fair is an independent review website. We do not sell or ship products, and we do not handle orders, payments, returns or warranties. When you click a link on our site and buy a pillow, pillowcase or sheet set, your order is with that store, and only that store can see or change it.
1. Find out which store you bought from
Check your order confirmation email or your bank or card statement. It shows the store’s name, for example Amazon or Walmart. Then use that store’s own help pages below.
2. Track, return or get help with your order
Amazon
- Your Orders (track a package or view an order)
- Returns Center
- Contact Amazon Customer Service
Many pillows and bedding on Amazon are sold by third-party sellers. You can contact the seller from your Amazon order details.
Walmart
- Sign in at walmart.com and open Purchase History to track or return an order, or use the Help link at the bottom of any Walmart page.
If you bought from another store or directly from a brand’s website, look for “Orders”, “Order status” or “Customer service” on that site, or reply to your order confirmation email.
3. Product questions and warranties
Questions about fill materials, firmness and loft, thread count and fabric, size, care instructions or warranty claims are best answered by the manufacturer. Contact the brand through its official website, and have your receipt and the product’s model name ready.
4. Recalls and safety problems
To check whether a pillow, pillowcase or sheet set has been recalled, search the U.S. Consumer Product Safety Commission’s recalls database. If a recalled product is yours, follow the instructions in the recall notice and contact the company named there. You can report an unsafe product at SaferProducts.gov.
If a pillow or sheet caused a skin reaction or an allergic reaction, stop using it and talk to a doctor.
5. Still not sure where to go?
Send us a message through our Contact page and tell us which product and article you came from. We can’t see, change or cancel orders, but we can tell you which store or brand to contact.
About our links
Some links on our site are affiliate links. PillowFair.com is a participant in the Amazon Services LLC Associates Program, and as an Amazon Associate I earn from qualifying purchases. This doesn’t change the price you pay.
